The Benson ADU Sacramento Guarantee
Here’s the short version: we put a written price in your hands before any work starts, and we put a written guarantee on every project we finish. If something we built isn’t right within a full year of completion, we come back and make it right. No arguing, no phone tag, no “that’s normal settling.” That’s the 365-Day Done Right Promise, and it’s stamped on every project we do in Sacramento. Troy Eastman, Owner, backs it personally because his name is on the sign out front, not a faceless corporate logo.
We’ve been part of the Relay Home Co. family since 2006, which means we operate under The Relay Visibility Guarantee. For you, that translates to something simple: you’ll know exactly what you’re paying, exactly what you’re getting, and exactly who to call if anything falls short.
What’s Covered
Guarantees only matter if you know what’s actually in them. Here’s what the Benson ADU Sacramento written guarantee covers, in plain language.
- Workmanship for a full year. If anything we built fails because of how we built it within 365 days of completion, we repair or replace it at no cost to you.
- Written price before work starts. You get a line-item written quote before we ever put a tool on your property. That price does not shift unless you ask for a change, and any change gets its own written price first.
- Brand-backed materials. When we install prefab panels from Abodu, Cover, Dvele, Mighty Buildings, Boxabl, Plant Prefab, or Tuff Shed, or cladding from James Hardie, you get the manufacturer’s materials warranty plus our installation workmanship behind it. Two layers of protection, not one.
- Cleanup and site care. We leave your Sacramento property the way we found it, minus the construction debris. Daily cleanup is part of the job, not an add-on.
- On-time arrival, communicated live. If we’re running behind, you hear it from a live person on the phone, not an automated text at the last minute. You’ll know who’s showing up, when, and what they’re there to do.
- Honest pricing on changes. If we hit something unexpected during construction, you get a written explanation and a written price before we proceed. No surprise invoices at the end.
- Free second visit if a covered repair fails. If we fix something under warranty and that same repair fails again, the follow-up visit is on us. Period.
Our Satisfaction Promise
Here’s how the make-it-right process actually works if you’re not satisfied. You call (279) 254-1808 and talk to a live person, any hour of any day. You tell us what’s wrong. We schedule a visit, show up in uniform with a background-checked crew, and look at the issue with you standing right there. We don’t hide behind inspection reports or blame the weather.
If it’s something we did wrong, we fix it. That’s the whole promise. We’ve been building ADUs and additions long enough to know that construction is a human trade, and humans occasionally miss things. What separates a good builder from a bad one is what happens after the miss. We come back, we make it right, and we don’t charge you for the privilege. If a covered repair we made fails again within the warranty period, that second visit is free too. No deductibles, no service fees, no fine print.
And if you’re ever unsure whether something is covered, call us. Worst case, we tell you it’s not covered and explain why. Best case, we’re out there fixing it. Either way, you get a straight answer from a real person, not a script.
Licensed & Insured Backing
A guarantee is only as good as the company standing behind it. Benson ADU Sacramento is a licensed and insured general contractor, which means the state of California has verified our qualifications and continues to oversee our work. That licensing isn’t a rubber stamp. It means we’ve passed trade exams, carry the required bonding, and are subject to the Contractors State License Board’s complaint process. If we ever failed to honor our written guarantee, you’d have recourse beyond just our word. That’s the real backing behind the paperwork.
Our insurance covers the job site while we’re on your Sacramento property, protecting you from liability during construction. Every technician who walks onto your property is background-checked, uniformed, and employed by us. No day-labor crews, no subcontractor roulette. When you call, a live person answers. When someone shows up, you know exactly who they are. That’s not marketing language. That’s how we’ve operated since 2006.
What Our Guarantee Doesn’t Claim
We believe in being straight about what a guarantee can and can’t do, because inflated promises are how homeowners get burned. We don’t claim a 10-year or lifetime workmanship warranty. We don’t invent manufacturer terms that aren’t ours to give. We don’t promise that nothing will ever need maintenance or adjustment. What we promise is this: for 365 days after we finish your ADU, room addition, or home addition, if the work isn’t right, we make it right. Before we start, you have a written price. Before we finish, you have a written guarantee. And if a covered repair we make fails, the second visit is free.
That’s the deal. It’s been the deal since 2006, and it’s stamped on every project that leaves our Sacramento jobsite.
Frequently Asked Questions About Our Guarantee
Our workmanship guarantee lasts 365 days from the date your project is completed. That’s the 365-Day Done Right Promise, and it’s written into every contract we sign. If something we built fails because of how we built it within that year, we repair or replace it free. Call (279) 254-1808 to talk to us about your specific project and how the guarantee applies.
Yes, our installation workmanship is covered for a full year, and the materials themselves, like prefab panels from Abodu, Cover, Dvele, Mighty Buildings, Boxabl, Plant Prefab, and Tuff Shed, or cladding from James Hardie, carry their own manufacturer warranties. We’ll walk you through exactly which warranty applies to which component before you sign anything. Call us at (279) 254-1808 for details on your specific build.
You call us and tell us what’s wrong. We schedule a visit, come out to your Sacramento property, and look at the issue with you. If it’s our workmanship, we fix it under the 365-Day Done Right Promise. If a covered repair fails again, the second visit is free. No deductible, no service fee. Call (279) 254-1808 and a live person will get it scheduled.
No, not unless you ask for a change. Every Benson ADU Sacramento project starts with a written price before any work begins. If we uncover something unexpected during the build, we stop, explain it, and give you a written price for any additional work before proceeding. You approve it first. No surprise invoices. Call (279) 254-1808 to schedule your free estimate and see what a written quote looks like.
Yes. Benson ADU Sacramento is a licensed and insured general contractor in the state of California. Our crews are background-checked and arrive in uniform. Your property and our work are covered while we’re on site. Call (279) 254-1808 if you’d like to verify our credentials before scheduling.
Written by Troy Eastman, Owner at Benson ADU Sacramento, serving Sacramento since 2006.
